Shipping policy

Thank you for shopping with Proper Water. Please review our shipping policy below.

Order Processing

All orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding bank holidays). Orders placed on weekends or bank holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Delivery Times

Estimated delivery time is 8–12 business days from the date of dispatch.

Please note that delivery times are estimates and may occasionally vary due to carrier delays, customs processing (for international orders), adverse weather, or peak periods such as holidays.

Shipping Costs

  • Free shipping on all orders of £40 or more.
  • For orders under £40, shipping costs are calculated and displayed at checkout based on your delivery address.

Shipping Destinations

We ship to addresses across the United Kingdom and internationally.

International orders: Customers are responsible for any customs duties, import taxes, or fees imposed by the destination country. These charges are not included in the item price or shipping cost and are collected by the carrier or local customs authority.

Incorrect Address

Please ensure your shipping address is correct at checkout. We cannot be held responsible for orders delivered to an incorrectly provided address. If you notice an error, contact us as soon as possible at hello@properwater.co.uk  We will do our best to update the address before dispatch.

Delayed or Lost Orders

If your order has not arrived within 12 business days of dispatch, please contact us at hello@properwater.co.uk with your order number, and we will investigate with the carrier and resolve the issue promptly.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a replacement or refund.

Contact Us

For any shipping-related questions, reach us at hello@properwater.co.uk or via properwater.co.uk.